Returns & Refunds Policy

At Potters Cookshop, we want you to be completely satisfied with your kitchenware; if you are not happy with your purchase, you can return unused items in their original packaging within 30 days.

Return Process

• 1.
  Notify Our Team

  Contact our customer service team via email or phone to initiate your return request and receive a return authorization number.

• 2.
  Package Securely

  Carefully wrap your items—especially fragile ceramics or glassware—in their original box to ensure they arrive back at our shop safely.

• 3.
  Ship the Item

  Affix the return label and send the package through your preferred courier; we recommend using a tracked service for peace of mind.

• 4.
  Receive Your Refund

  Once our specialists inspect the returned cookware, we will process your refund to your original payment method within 5-7 business days.